Remote Customer Support & Systems Specialist

Customer Support & Systems Specialist

Customer Support & Systems Specialist

Job Summary

We are seeking a proactive and detail-oriented Remote Customer Support & Systems Specialist to support internal systems, documentation management, and user training while ensuring excellent customer service and operational efficiency.

The ideal candidate is tech-savvy, adaptable, and comfortable managing system updates, troubleshooting issues, and maintaining accurate documentation. You will also lead training sessions, support users, and manage communication workflows across the organization.

Key Responsibilities

• Navigate and manage internal systems efficiently.
• Update and maintain accurate documentation and records.
• Organize and review system data for clarity and accuracy.
• Lead virtual training sessions on internal tools and systems.
• Provide ongoing support and troubleshooting assistance.
• Create instructional materials, including video tutorials.
• Manage incoming requests and ensure timely follow-ups.
• Maintain structured communication via email and internal platforms.
• Handle daily operational tasks efficiently.
• Collaborate with cross-functional teams.
• Perform additional related tasks as needed.

Qualifications & Requirements

• Proficient in English (written and spoken).
• Strong customer service experience.
• Experience using Slack or similar communication platforms.
• Experience with Intercom (preferred).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Proficiency in Google Workspace (Docs, Sheets, Gmail, Drive, Meet).
• Ability to adapt quickly to system and process changes.
• Strong troubleshooting and problem-solving skills.
• Comfortable leading meetings and training sessions.
• Highly organized and detail-oriented.
• Empathetic with a solutions-oriented mindset.
• Self-motivated, reliable, and able to work independently.
• Ability to align with U.S. Eastern Time working hours.
• Reliable computer setup and high-speed internet.

Compensation & Benefits

• 100% remote work
• Compensation in USD
• Full-time position (40 hours per week)
• Long-term opportunity
• Supportive work environment with growth potential