About Us

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk.

Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements.

Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy.

The Qualio team is fully remote and distributed across North America, Europe, and Australia.

What’s the Opportunity?

Qualio’s Customer Success team is looking for a Customer Success Associate to improve retention, customer growth, and overall customer experience.

Through detailed account planning, strong management skills, and a focus on delivering excellent customer experience at scale, you will be responsible for renewals, risk management, and customer growth.

Your day-to-day will include a mix of proactive and reactive work. Proactive work involves customer meetings, renewals, upsells, and project management. Reactive work includes support and general account management duties.

What Will I Be Doing?

Serve as the primary contact and advocate for your assigned customers.
Drive customer engagement and product adoption through proactive outreach.
Manage renewals while optimizing contract terms and maintaining trust.
Partner with Account Management to drive revenue growth through upsells and feature adoption.
Collaborate with Product, Marketing, and Sales teams to support customer success.
Follow standard internal processes including Opportunity Management, Risk Management, Quoting, and Forecasting.

What Skills Do I Need?

1–2 years experience in a customer-facing B2B role (preferably SaaS).
Experience in contract negotiation and achieving win-win outcomes.
Track record in sales or expansion opportunities.
Ability to act as a trusted advisor to customers.
Adaptability and ability to manage changing priorities.
Strong communication skills (video, phone, email).
Experience with tools like Salesforce, Catalyst, and GSuite.
Excellent organizational and time management skills.
Ability to thrive in a fast-paced environment.

Benefits

Competitive salary
Flexible holidays
Unlimited time off
Professional development stipend
Home office / workspace allowance
Opportunity to contribute to life-saving products reaching the market

Equal Opportunity

We are committed to building a diverse and inclusive company. We encourage candidates from all backgrounds to apply, even if you don’t meet every qualification listed.

The best candidate may come from a non-traditional background—and that’s okay.